Refund policy

SHOP POLICY: All sales are final. No refunds, returns, or exchanges. Frame repairs are available; we cannot warranty or guarantee a frame once it has been repaired.

Reserve orders are covered by a separate Reserve Program Agreement, signed before any deposit is taken.

RESERVE PROGRAM POLICY (frames on hold): We hold your frame on reserve for up to 6 months, and a payment is due at least every 30 days to keep it on reserve. The amount due appears on each reminder, which we send to the contact information on file - please keep it current. A reserve may be extended while payments continue, but not beyond 12 months. If no payment is received for 45 days, and after we have sent reminders and attempted to reach you, the frame is returned to stock. A restocking fee of 10% of the retail frame price applies to any frame returned to stock, and will never exceed the amount you have paid. No cash refunds, returns, or exchanges on reserve orders. Custom lenses are made to your prescription and cannot be resold. If lenses have already been made, the lens portion must be paid in full. If you cancel your reserve, or if the frame is returned to stock because of nonpayment, any amount you have paid that remains after the lens portion becomes in-store credit, which does not expire.

LIMITED WARRANTY: Frames carry a 6-month warranty against defects in craftsmanship; lenses carry 30 days. Warranty frames are replaced with the same or a similar frame, subject to availability; warranty lenses are remade to the same prescription. Any implied warranties are limited to the duration of this written warranty, where permitted by law.

Questions: (215) 977-7700 - Shop, pay your bill, and book appointments at omnivisionphilly.com